Terms & Conditions

TERMS & CONDITIONS

Usually, it takes about 4-5 working days for the order to be delivered. However, during our Sale Period, the shipping may take 7-10 working days. Currently, we are charging Flat delivery charges of Rs.199 on all orders. However, delays in transit are possible due to uncontrollable conditions or circumstances.

The usual turnaround time is about 1 week for orders outside Pakistan and 2 to 3 days within the country. However, delays in transit are possible due to conditions of the metropolitan or any other uncontrollable circumstances.

Packages Lost In Transit:

It may take up to 4-5 days to investigate any of the related complaints, locate the package, or issue/offer a replacement.

Product Is Damaged Or Stolen In Shipping:

A product is considered damaged if it is received with fabric torn or harmed physically due to mishandling or otherwise. A product is considered stolen if the package is received in a bag with a damaged seal, either empty or with less number of articles as compared to those ordered. In either case, you may contact our Customer Care within 14 days from the date of receipt. We are going to investigate the issue and may ask you to provide a digital picture of the received package/parcel to qualify your claim or compensate for the loss.

Price & Taxes :

All the prices on our website are inclusive of sales tax, in accordance with applicable tax laws of Pakistan.

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International Orders

Once an order is placed, the payment is validated by relevant authorities and then forwarded to the processing department. Usually, it takes about 1-2 working days for the order to be processed. Once processed, it takes another 4-6 days for the order to be shipped. However, during our Sale Period, the shipping may take 8-12 working days. Only bank transfer or Credit/Debit Cards payment mode is available, no Cash on Delivery (COD) method is available at the moment.

International Shipping Rates

Shipping charges are calculated for the destination, size, and weight of your order (shipping charges may vary subject to the logistic service provider and other factors)

Custom duties & Import Taxes

Unfortunately, we have no control over international customs duties or taxes. Any of the customs duties, taxes, or import charges on international orders as levied by the state will be borne by the customer.

Payment through Credit or debit card

Orders placed through credit/debit cards or any other online payment system have to undergo a thorough fraud check, and shall only be processed once cleared by our payment processor. The order shall be considered or cancelled if it fails to qualify for the fraud check.

*Credit Card orders required 48 working hours for verification from the bank.

Order Cancellations

Orders can be canceled upon the customer’s request at any time before it is processed.

Edenrobe reserves the right to cancel orders for any reasons of the following reasons:

  • Articles Out-Of-Stock
  • Pricing Difference
  • Shipping Cost Difference
  • Technical Error

In case of a cancellation, the amount paid via bank transfer or credit/debit card shall be refunded within 20 days of receipt of the order.

Refund and Exchange Policy for International Customers

Unfortunately, we are currently not offering refunds on international orders. However, we do offer an exchange on a purchased item within a period of 20 days provided the customer is willing to bear the overall shipping cost. Exchanges and returns are not accepted on fragrances unless the item is damaged.

Contact us:

If you have any questions/concerns, please feel free to contact our Customer Care department. We are available from Monday to Saturday.