Deliveries & Returns

We strive to give all our customers a great online shopping experience. However, in case you face any issue with a product or its size, we offer you an exchange on the order or article within 14 days from the date of purchase/delivery. You can reach our customer care via call or email at for any of the product-related complaints, by providing the purchased item, invoice, and tags intact with it in its original packaging and unused condition.

NOTE: The exchange/return policy is applicable on items sold at the actual price and it is not applicable to the items sold during any special promotion or at a discounted price. Damages due to negligence, improper usage, or handling will not be covered under the exchange policy. Moreover, the exchange will be subject to the availability of items in our stock.

Exchanges and returns are not accepted on fragrances unless the item is damaged.

­Local Orders 

Usually, it takes about 4-5 working days for the order to be delivered. However, during our Sale Period, the shipping may take 7-10 working days. Delivery Charges of Flat Rs.199 apply on all orders. However, delays in transit are possible due to uncontrollable conditions or circumstances.


Packages Lost In Transit

It may take up to 4-5 days to investigate any of the related complaints, to locate the package or issue/offer a replacement.

Product Is Damaged or Stolen In Transit

A product is considered damaged if it is received with fabric torn or harmed physically due to mishandling or otherwise. A product is considered stolen if the package is received in a bag with a damaged seal, either empty or with less number of articles as compared to those ordered. In either case, you may contact our Customer Care within 14 days from the date of receipt. We are going to investigate the issue and may ask you to provide a digital picture of the received package/parcel to qualify your claim or compensate for the loss.

Price & Taxes

All the prices on our website are inclusive of sales tax, in accordance with applicable tax laws of Pakistan.

Features of Refund and Exchange Policy

If you choose to exchange an item for reason of a mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. Moreover, Refund is not applicable on local orders. However, an exchange is subject to the availability of the item in our stock. Exchange/ replacement for goods or merchandise is subject to inspection by our QA team. For more information and details about Refund and Exchange, kindly visit our FAQ page or call our Customer Care (Monday to Saturday / 10:00 AM – 06:00 PM- PST)

Refund and Exchange policy for edenrobe Beauty

The products must be in its original sealed packaging, no tags should be removed. The exchange will only be done under these circumstances if followed no policy is applied to it. The parcel would be examined at our warehouse afterward the claim shall be proceeded for the exchange services. Exchanges and returns are not accepted on fragrances unless the item is damaged.


International Orders

Once an order is placed, the payment is validated by relevant authorities and then forwarded to the processing department. Usually, it takes about 1-2 working days for the order to be processed. Once processed, it takes another 4-6 days for order to be shipped. However, during our Sale Period the shipping may take 8-12 working days. Only bank transfer or Credit/Debit Cards payment mode is available, no Cash on Delivery (COD) method is available at the moment.

International Shipping Rates

Shipping charges are calculated for the destination, size, and weight of your order (shipping charges may vary subject to logistic service provider and other factors)

Custom duties & Import Taxes

Unfortunately, we have no control over international customs duties or taxes. Any of the custom duties, taxes or import charges on international orders as levied by the state will be borne by the customer.

Payment through Credit or debit card

Orders placed through credit/debit card or any other online payment system has to undergo a thorough fraud check, and shall only be processed once cleared by our payment processor. The order shall be considered or cancelled if it fails to qualify the fraud check.

Order Cancellations

Orders can be canceled upon the customer’s request at any time before it is processed.

Edenrobe reserves the right to cancel orders for any reasons of the following reasons:

  • Articles Out-Of-Stock
  • Pricing Difference
  • Shipping Cost Difference
  • Technical Error

In case of a cancellation, the amount paid via bank transfer or credit/debit card shall be refunded within 20 days of receipt of the order.

Refund and Exchange Policy for International Customers

Unfortunately, we are currently not offering refunds on international orders. However, we do offer exchange on purchased item within a period of 20 days provided the customer is willing to bear the overall shipping cost. Exchanges and returns are not accepted on fragrances unless the item is damaged.

For custom duties and taxes on international orders, please refer to our Terms & Condition page.


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