Email Customer Care
CASH ON DELIVERY
The COD service is available all over Pakistan. COD is not available internationally.
If there are multiple items ordered, will they be delivered at the same time? If not, then will the payment be in portions or otherwise?
In cases where multiple items are ordered, typically we ship all the items in one package. The payment for the order will always be in full at the time of delivery. Customers will be notified in case of any exceptions, and payments will be adjusted accordingly.
As per courier arrangements, the cost of shipping increases with the weight of the order. edenrobe provides free shipping for all orders over PKR 2,000 in Pakistan. For international shipping rates, please see estimate in your cart after adding products.
How many times will the courier agent attempt to deliver my order in case I am unavailable to receive it?
DELIVERY OF ORDER
We typically ship all items in one order together. Customers will be notified in case of any exceptions and payments will be adjusted accordingly.
All items sold on edenrobe.com are delivered through reputed courier partners. You will be provided a Tracking ID for your order through email. You may also track the status of your order on our website with the help of the Order ID provided to you at the time of order placement.
We ship all over Pakistan through our courier partners TCS.
Yes. Our Cash On Delivery (COD) service enables you to do that.
Only in certain cases where international orders are held by the local customs office, clearance charges are to be borne by the customer.
All items available on our website are shipped both locally and internationally.
It normally takes us 4-5 working days to deliver international orders.
Typically, there are no additional charges. However on certain occasions where international orders are withheld by the local customs office, additional duties and taxes are to be borne by the customer.
We ship all over Pakistan through our courier partners TCS.
Please sign in and click on “My Account”. You will be able to edit/update your particulars.
After you have placed the desired order, a verification email will be sent to the email address you provided. Order will be confirmed once you confirm your email address. We also follow up on each order by calling the customer on the provided phone number. This process only helps us to improve our delivery system.
Please sign-in to “My Account” to view your order history. Click on the order you wish to view to see the details.
Yes! Updating your account will help us identify the right products that you may be interested in. Also, by keeping all your information up to date you won’t have to re-enter your details when shopping online, hence making the process easier for you.
Once you have placed an order, you will receive a confirmation email from us. However, the order would be shipped only when payment verification is complete (in case of online payments) or telephonic verification of shipping address has been carried out (in case of Cash On Delivery).
Unfortunately, products listed as "Out of Stock" or “Unavailable” are not available for sale.
Please sign in and click on “My Account”. You will be able to edit/update your particulars in your account and save them for future orders. If you wish to change the delivery address for a placed order, please contact our customer service immediately. We will make the requested changes if the order has not been processed.
- Changing your password
- Updating your billing or shipping address
- Checking your order status
- Viewing your complete order history
- Managing your email preference settings (e.g. choose whether to receive emails from edenrobe.com)
- Update Address Book
Prices on our website are displayed in PKR and USD.
Please note that the pricing policy differs for each delivery destination and country. Prices listed on the website are final for the purposes of online transaction.
All prices on the website are final.
PLACING THE ORDER
You can cancel your order within 24 hours. We typically ship orders by 1 pm on the next working day after the order is placed.
Once your shopping cart has all the items that you wish to purchase, it’s time to checkout by making payments and entering your delivery address. This is made much easier if you’ve already registered with Edenrobe.com. You’ll be asked to enter information for:
- Billing Information.
- Payment Information
- Billing Information
- If you’ve signed in to Edenrobe.com, the billing information will already be entered into the billing information screen.
- If you haven’t registered with Edenrobe.com, you will be required to enter your Name and Address. You’ll also have an easy option to register at this point in if you like.
At the bottom of both screens, there will be an option to ‘Ship to this address’ or ‘Ship to a different address’. This is important if you like to pay with a credit card and need to ship your product to an address different to the one linked to your bank information. If you select ‘Ship to a different address’ you’ll be taken to a similar screen titled ‘Shipping Information’ where you’ll enter the address where you want the product shipped to. Once you’re done entering the required information, click on the continue button.
Once your order has been logged, you will receive an email containing the details of your order. In this mail you will be provided with a unique Order ID, listing and price of the item(s) you have ordered and the expected delivery time.
Unfortunately, it is not possible to combine orders or add items to an existing order once the order has been processed.
You can order from all over the world on edenrobe.com
You can only order items that show as “Available” on our website.
There are certain scenarios where it is difficult for us to support returns. Write to us at email@example.com in case you want to raise a dispute. Edenrobe.com looks at each dispute on a case-by-case basis and tries to be fair to both parties. Write to us if:
- Return request is made outside the specified time frame
- Product is damaged because of use or Product is not in the same condition as you received it
- Specific categories like socks and clothing freebies
- Defective products that are covered under the manufacturer's warranty
- Any item that has been used
- Products with tampered or missing tags
- Anything missing from the package you've received including price tags, labels, original packing, freebies and accessories
- Made-to-order / custom order
- Fragile items, hygiene related items
Yes, In the event that it is not a satisfactory product.