Once an order is placed, it is validated and forwarded to the processing department. Usually, it takes about 1-2 working days for the order to be shipped, however during our Sale Period the shipping may take 5-6 working days. Currently, we are offering FREE* shipping all over Pakistan on all the orders above and up to 2,000/- Rs. *Conditions apply on shipping charges at Deals with respect to them.
The usual turnaround time is about 1 week for orders outside Pakistan and 2 to 3 days within country. However, delays in transit are possible due to conditions of the metropolitan or any other uncontrollable circumstances. The package will be delivered via Leopards Courier Service and will have a tracking number available to track the status of the order.
Packages Lost In Transit:
If your order is lost in transit, edenrobe.com will investigate with the Shipping carrier. It may take 2-3 days for this process. If the package is still not located, we will issue/offer a replacement.
Product Is Damaged Or Stolen In Shipping:
A Product is considered damaged if the product received was physically damaged in a material way. A product is considered stolen if the package received is in open condition and is empty. In either case, you may contact our Customer Support department. We are going to investigate this issue and may ask for a digital picture of the received package/product or any other proof for claim purpose as well.