Once an order is placed, it is validated and forwarded to the processing department. Usually, it takes about 2-4 working days for the order to be shipped, however during our Sale Period the shipping may take 7-10 working days. Currently, we are offering FREE* shipping all over Pakistan on all the orders above and up to 2,000/- Rs. *Conditions apply on shipping charges at Deals with respect to them.
The usual turnaround time is about 3 to 5 days within country. However, delays in transit are possible due to conditions of the metropolitan or any other uncontrollable circumstances.
Packages Lost In Transit:
If your order is lost in transit, edenrobe.com will investigate with the Shipping carrier. It may take 2-3 days for this process. If the package is still not located, we will issue/offer a replacement.
Product Is Damaged Or Stolen In Shipping:
A Product is considered damaged if the product received was physically damaged in a material way. A product is considered stolen if the package received is in open condition or empty or have less items. In either case, you may contact our Customer Support department within 14 Days. We are going to investigate this issue and may ask for a digital picture of the received package/product or any other proof for claim purpose as well.
Price & Taxes :
All the prices on our website are inclusive of Sale Tax 2019.
International Orders :
Once an order is placed, it is validated and forwarded to the processing department. Usually, it takes about 4-5 working days for the order to be shipped to international destination, however during our Sale Period the shipping may take 8-12 working days.
COVID 19 Situation : Due to the disruption in international flight, all international orders are experiencing delays upto 15 additional days. International orders placed after 5th May are uncertain to reach customers doorstep by EID.
International Shipping Rates :
Shipping charges are calculated on destination, size and weight of your order. The prices may vary courier to courier.
Custom duties & Import Taxes:
Edenrobe.com has no control over custom duties or taxes applied by the country of international customer. Any custom duties, taxes or import charges applied by the respective country will be borne by the customer. Edenrobe.com shall not be responsible for paying off any kind of taxes or import duties.
Payment through Credit Card:
Orders placed through credit card or any other online payment system has to go through a fraud status check, and shall only be processed once cleared by our payment processor. The order shall be considered canceled if the fraud status is not passed.
Orders can be cancelled upon customer’s request any time before they are processed,
Edenrobe reserves the right to cancel orders for any reasons which may include:
- Articles Out Of Stock
- Pricing difference
- Shipping cost difference
- Technical error
In case of a cancellation, the amount shall be refunded within 20 days’ time to the respective credit card or bank account.
If you have any questions/concerns about our Shipping policy, please feel free to contact our Customer Support department.
We are available from 9 AM to 6 PM
- Email: firstname.lastname@example.org
- Phone : 021-32554100 (During 9:00 AM to 6:00 PM PST)
- Whatsapp : 92-3238030000